Customer service that runs itself.
Resolvas reads every customer message and resolves it end to end, following your policy exactly. Routine questions get answered in seconds. The few that need you arrive as a one-click approve or deny.
You didn't start a store to answer emails.
Somewhere along the way, support stopped being a small part of the job and quietly became the job. And here's the thing nobody says out loud: you're not bad at this. You're just doing work that was never supposed to be yours.
- You check your inbox before you're out of bed.
- You've refunded somebody just to make the emails stop.
- You've lost a Saturday to "where's my order?"
- You've priced out hiring, then closed the tab.
Great care or getting back to building. Both.
You've been told you can either take great care of your customers or get back to building. That's a false choice. It's the one we built Resolvas to kill.
It isn't the eight minutes a ticket takes. It's that it's always there. You're at dinner and you're thinking about the inbox. That weight never shows up on a spreadsheet, but you carry it every day. Resolvas is the cushion between you and that weight.
Right now, the inbox owns your day.
Move the slider. The number is yours, not ours.
Time spent answering by hand
80hrs/mo
What that costs you
$1,620-$3,000
Based on $2.70 to $5.00 per ticket (the 2025 retail and e-commerce support benchmark, counting salary, benefits, and overhead) and about 8 minutes of hands-on time each. The same $5 top-end figure powers the savings dashboard inside the app. Resolvas handles the routine ones for a fraction of that, and you only pay for the tickets it resolves.
Don't take our word for it. See for yourself.
A real ticket, start to finish. You see the agent read the message, look up the order, check it against the policy, and make the call. Notice that it shows its work, so you're never left guessing why it did what it did.
Real math. No inflation.
60-80%
of your tickets are routine. Resolvas answers them.
<15s
to first reply. Most tickets closed in about two minutes.
$5
to handle one ticket by hand, the top of the 2025 retail support benchmark. Resolvas does it for a fraction.
The agent won’t resolve everything, and we’re not going to pretend it will. It handles the routine 60 to 80%. The rest still needs a person, because some tickets should need a person. That's exactly why we built you an inbox instead of a black box.
From living in the inbox to running your store.
- You answer the same questions at 6am and 11pm
- Hours to reply, and "any update?" follow-ups pile up
- You refund people just to make the emails stop
- Saturdays lost to "where's my order?"
- Hiring priced out, so it all lands on you
- The inbox follows you to dinner
- The routine 60-80% handled end to end, 24/7
- First reply in under 15 seconds, most closed in ~2 min
- On-policy every time, inside the caps you set
- Fraud and high-value requests routed to you
- You approve the few exceptions in one click
- Your head is clear. The inbox runs itself
The agent works the ticket like a real rep.
The agent reads what the customer wrote, asks for anything missing, looks up the order, checks the details against your policy, and takes the action. It doesn't give up the moment somebody is vague.
Refunds
Full or partial, to the original card or store credit, always within your limits.
Exchanges
Swap a size or variant and issue the replacement automatically.
Cancellations
Cancel and refund before it ships, no back-and-forth.
Order edits
Change items, quantities, or fix a mistake on the order.
Address changes
Update shipping before the package goes out.
Order tracking
Answers "where's my order" with the real, current status.
Damage & fraud
Collects the photo, verifies claims, flags serial refunders and routes them to you.
Policy questions
Returns, shipping, and warranty answers straight from your docs.
Every action runs inside the caps you set. The agent proposes, the rules decide. That order never flips.
Point your support at Resolvas. The agent starts working.
No migration, no rebuild, nothing new for your customers to learn. They message you the same way they always have. It just gets answered now. Connect your support email, drop in the chat widget, or link a help desk like Gorgias if you already have one.
Give it your policy
Upload your returns, exchanges, and FAQ documents, and forward your support email. Resolvas reads them and becomes your store's rep. It only ever does what your policy allows, and the more you give it, the sharper it gets.
What if it gets it wrong?
You're handing an AI the keys to your refunds. You should ask this. When a ticket needs you, it lands in your inbox with everything on one screen. Here's what stops it doing something stupid.
- It cannot move a dollar past the cap you set. Not once, not ever.
- Fraud signals and high-value requests route to you automatically.
- Every action is logged with the reasoning behind it. Nothing happens in the dark.
One click and the agent executes.
You only pay when a ticket is actually resolved.
A ticket counts as resolved in exactly three cases:
- The agent handled it end to end: read the message, checked your policy, took the action, replied.
- It came to you and you approved or denied it in one click, and the agent carried out your decision.
- It finished a return and left you one step: the agent verified the order, created the return, and told the customer. You just send the return label from Shopify.
Nothing else is billable. Not spam, not a ticket the agent escalated for your team to handle, not a conversation still going back and forth. And a ticket is charged once, however many messages it takes.
Free
Try it on real tickets.
$0
- 10 tickets a month, no card
- Full deterministic policy engine
- Refunds, returns, edits & cancellations
- Email & storefront chat
- Lives in your Shopify admin
Starter
For growing stores.
$29/mo
- 50 tickets a month, then $1.75 per extra
- Full deterministic policy engine
- Refunds, returns, edits & cancellations
- Email & storefront chat
- Gorgias & helpdesk sync
Growth
For busy support teams.
$99/mo
- 175 tickets a month, then $1.50 per extra
- Full deterministic policy engine
- Refunds, returns, edits & cancellations
- Email & storefront chat
- Gorgias & helpdesk sync
- Multilingual agent
- Value & savings dashboard
Scale
For high volume.
$299/mo
- 500 tickets a month, then $1.00 per extra
- Full deterministic policy engine
- Refunds, returns, edits & cancellations
- Email & storefront chat
- Gorgias & helpdesk sync
- Multilingual agent
- Value & savings dashboard
- Priority policy coverage: if your policy uses a rule the engine doesn't handle yet, your store goes to the front of the patch queue
- Blocked spam and attacks are never charged. You pay for real tickets, not noise.
- If a customer replies within 72 hours saying it wasn't resolved, the charge is voided.
- A ticket is only ever charged once, no matter how many messages it takes.
- 14-day trial on every paid plan.
The honest answers.
Take your time with this
Running a store shouldn't mean living in an inbox.
Set it up, it takes about five minutes. Feed it your policy, let it handle your next real ticket, and watch what it does. If it gives you your time back, good. If it doesn't, you've lost five minutes.
Free to start. No card. Leave whenever.
Get your time back.